The business leader’s technology advisor
AI made knowledge cheap. Judgment is what’s scarce.
We read the technology landscape, translate it into what it means for your business, and decide with you what is genuinely worth doing. Owner-run in Purchase, NY since 1997.
Your technology strategy is set by Wayne, our CEO — not handed to a junior tech.
Performance Connectivity, Inc. (PCI) is an owner-run managed IT and technology advisory firm located in Purchase, NY. We operate, secure, and advise on the technology for professional firms of 10 to 100 people across Westchester County, NY and Fairfield County, CT.
The support you live with
You know the routine.
A ticket goes in. Days pass. You call, and you get someone new, so you explain the whole thing again. A bill shows up that no one can explain. After a while, your team stops reporting problems — because nothing happens when they do.
Underneath
While the tickets sit, the systems drift.
Patches fall behind. Backups run, but no one has tested one. Passwords live in a spreadsheet. No one is watching, because no one was ever given the job.
The project
The fix that never arrived.
The project that was supposed to fix all this started months ago. There was a kickoff. Then came the excuses. It is still not done, and no one can tell you when it will be.
Then something happens
One bad day, and it all comes due.
A firm like yours gets breached. Or a system goes down for a day. Or an insurance form lands with questions no one can answer. Now everyone is scrambling — through systems no one ever wrote down.
The root cause
None of this is an accident.
It is what happens when nobody owns the strategy and nobody maintains the standards. Every decision becomes a judgment call made under pressure, with no plan behind it and no time to think it through.
Fewer things break in an environment built on purpose: a clear strategy, consistent standards, a regular process to keep those standards enforced, and proven best practices. That is a design decision, and it requires somebody accountable to own it.
The turn
Here’s how it works with us.
It is the same environment, engineered on purpose. You encounter fewer surprises, because every piece of work is completed to a documented standard.
The same named engineers
You reach experienced people who already understand your business — never an anonymous queue and a ticket number.
Work runs to done
Every project follows a documented process, so nothing stalls unfinished or half-configured.
Strategy set by the CEO
Wayne personally sets your technology strategy and continually keeps the work aligned to it.
Coming up on 30 years
The same three partners since 1997 — never acquired, and never handed off to another owner.
★★★★★ 5.0 average across 15 Google reviews Read them on Google →
Est. 1997 · Purchase, NY
Where to start
Where do you want to start?
Choose whichever situation fits your week. We will handle everything from there.
Support you can reach
Call and reach a named engineer who already knows your configuration, instead of a queue and a ticket number.
Work that gets finished
Projects run to completion on a documented process, so nothing stalls unfinished.
Security when it counts
We manage the threats aimed at organizations your size before they become an expensive week.
AI on your terms
Clear policies for whatever AI is allowed to access, from a firm that uses these tools every day.
Not sure yet?
Start by scoring what you have now.
It takes three minutes. You get a straight, honest read on your current IT relationship, or 15 minutes with Wayne to discuss it directly.
Let’s talk
Curious what’s actually worth doing next?
No pitch. Just an honest read on what is genuinely worth doing next.